to derive suitable definitions for project management, quality assurance and customer satisfaction as a common basis for the following remarks. Finally a reference framework to customer satisfaction is stretched. Summary and conclusion, bibliography, list of Figures, figure 1 Success rate of projects. These processes the most happiest day of my life essay were to be set in a way that customer needs and expectations were exceeded permanently without neglecting the needs of employees. How might this change certain industries? Chapter 3 is comprehensively covering these models. It is enlarging upon relevant terminology in project management, quality management and customer satisfaction as well as stretching a fundamental structural frame for the given sub areas.
With reference to a specific manufacturing industry, how does the current state of cross directional control technology fare? Thereby that specific process has not taken place in the past and will not be repeated in the future.11 On the basis of this definition now the term project management is redefined valid for this paper building on an analysis of popular definitions in recognized. At the same time it demonstrates that within every definition carried out both attitude and a possible comparison process depend on the customer himself and therefore are influenced by his psychological processes. Examination arrangement: Master's thesis, grade: Letters, evaluation form, weighting. Illustration not visible in this excerpt Table 1: Definition of Project Management While Haberfellner (1992) only regards project management to be a handling of projects, the Project Management Institute (2004) not only considers the (more detailed described) project progress management but also the management. The optimum of quality in the production process are zero error-programs (5) such as Six Sigma or Kaizen. 149 as one example.
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